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You can check the status of your order at any time by visiting our website and simply clicking on the My Account > My Order* link on the navigation bar at the top of the screen. You can also contact our Customer Service department on +44 345 899 1962 (Monday - Friday, 9:00 a.m. - 5:00 p.m.) or by email at store.uk@rado.com

*Please note you must have an established account to view order status.

Actual delivery times will vary based on your geographic location.

At this time orders can only be shipped within the United Kingdom.

The Rado UK Official Online Store accepts PayPal, Visa and MasterCard as forms of payment.

Unless otherwise stated, we offer complimentary shipping with DHL Express on all orders placed on rado.com/en_gb.

Rado takes great care to ensure your credit card information is safe when placing an order online. For this reason, we require you to re-enter your credit card information for each order. When making a purchase at rado.com/en_gb, all transactions are carried out using SSL 3.0 encryption -- the Internet standard for secure transactions. This ensures that your orders are encrypted when you transmit them to rado.com/en_gb. If you have any questions regarding our privacy practices, please call us on +44 345 899 1962 (Monday - Friday, 9:00 a.m. - 5:00 p.m.) or email us at store.uk@rado.com.

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We do not ship to PO Boxes. Please note we only ship to United Kingdom addresses.

Customer satisfaction is our goal. If you are not satisfied with your product, you may return any unworn, undamaged merchandise purchased online from rado.com/en_gb by mail within 30 days of delivery for an exchange or full refund of the purchase price. Exchanged items will be shipped free of charge. Shipping & handling fees are non-refundable, except for defective or incorrectly shipped items. Any watch that fails quality inspection from Customer Service (e.g. scratches, worn, damaged) will be returned to you and no refund will be issued. Please note we are also unable to issue a refund or exchange on any engraved items. Items must be returned in their original packaging, including any accessories, extra links, free gifts, or anything else that came with the item. For more information, please call us on +44 345 899 1962 (Monday - Friday, 9:00 a.m. - 5:00 p.m.) or email us at store.uk@rado.com.

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We aim to keep the process as simple as possible. To return an item, please follow the instructions on rado.com/en_gb/delivery-returns . Please complete the form that came in the box and enclose it with your returned merchandise. The watch must be returned with box, warranty cards, user manual, gifts with purchase (if applicable), and any extra links due to bracelet sizing. In order to expedite your return, you must choose the appropriate reason code for your return on the packing slip. Please complete and enclose the Returns Form with the returned merchandise and use the provided DHL Returns Label to drop off your package at your local DHL Service Point. If you do not have your packing slip, please contact us at 0345 899 1962 (From 9 AM to 5 PM GMT Monday through Friday) or email us on store.uk@rado.com We are not responsible for items which are lost, stolen, broken, or damaged during the return process. All refunds will be issued in the form of the original payment. RWEC SGUK (Ltd) Building 1000, The Royals Business Park Dockside Road London E16 2QU You will be responsible for the returned product(s) until they reach us.

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