Trabajar en Rado

The Role

This role is responsible for being the first point of contact for our Rado and Hamilton customers mostly via phone and e-mail. This is a fast paced, multitasking position where no two days are the same. Therefore, we require a candidate who has a passion for providing a high quality of customer service, has excellent communication skills, experience dealing with difficult customers and can act as the voice of the organisation. This is a part-time, permanent role and the successful candidate is required to work 25 hours per week (Monday-Friday, 5 hours per day)

This role will be responsible for

• Respond to B2B & B2C enquiries by mainly telephone and email
• Appropriate processing of customer escalations while adhering to brand and company’s policies
• Log all customer enquiries
• Provide first level technical support (training provided)
• Notify clients about delays or updates in regards to their repairs
• Processing and follow up of customer queries and orders for watch repairs
• Maintain customer database

The person in this role would need to have the following skills and experience

• Experience in fast paced customer enquiry or customer service environment mandatory
• Demonstrated experience dealing with difficult customers
• Excellent data entry, communication and organisation skills
• Decisive, firm, courteous, customer oriented, and able to manage pressure and challenges within the role
• Proficient computer knowledge, SAP / similar ERP system, Salesforce and Microsoft Office
• Excellent telephone etiquette and communication skills
• Technical knowledge in the watch making or other repair industry is highly beneficial