Rado'da Kariyer

Job description

As a Boutique Consultant, you will be our brand ambassador helping us to drive the following for the success of our brands!

Sales and Customer Experience

• Provide Excellent customer experience and timely, pertinent follow-up for both prospective customers and owners in order to achieve sales targets

• Build strong relationships with customers by offering tailored advice and product recommendations based on their preferences

• Follow sales call with potential customers

• Generate and expand records on customer database

• Upsell, propose products to customer and maintain customer experience.

• Maintain and update the customer database with customer preferences, birthdays, anniversaries, and purchases to create customized shopping experiences for the customers.

• Attend to walk in customers on any watch repair/related enquiries liaising with customer care

• Placing orders for accessories, ensuring stock is up to date and available

• Develop and maintain a high level of sales technique and watchmaking savoir-faire knowledge

Boutique Operations

• Work closely with other team members to ensure a seamless and efficient boutique operation

• Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc. ensuring that products are displayed to a high standard

• Understand and adhere to all operating and security guidelines

• Respect the standard operating procedures in handling all timepieces including the proper maintenance.

Description du poste

Dans ses fonctions, le collaborateur-rice aidera à suppléer le Head of Brand Heritage. Ceci implique qu’il entreprendra principalement les tâches d’inventaires et de digitalisation, afin de rendre accessible le matériel historique, utile au Head of Brand Heritage pour l’élaboration de documentation historique.

• Sous la supervision du Head of Brand Heritage aider à trier les archives intermédiaires
• Sous la supervision du Head of Brand Heritage aider à l’inventorisation des archives historiques (évaluation, classement, conditionnement), selon les normes internationales
• Gestion de la numérisation
• Selon les besoins aider les collaborateurs du musée au traitement et reconditionnement des montres
• Archiver les plans Rado historique

Job description

The Marketing Manager will lead key marketing initiatives for Rado Malaysia. The Marketing Manager plays a central part in shaping brand perception, engaging high-value customers, and driving commercial success across multiple channels. He/she will bring strong foundation in luxury retail marketing, understands the nuances of affluent consumer behavior, and thrives on crafting premium brand experiences.

Key Accountabilities

Strategic Planning & Brand Management

• Develop and implement annual marketing plans aligned with brand strategy and business goals.
• Ensure consistent and elevated brand messaging across all customer touchpoints.
• Conduct market research and competitor analysis to identify trends, opportunities, and threats.

Campaign Development & Execution

• Lead 360° campaigns across across print, digital, in-store, PR, and events.
• Collaborate with agencies, media partners, and internal teams to deliver impactful campaigns.
• Track campaign performance and optimize based on ROI and engagement metrics.

Customer Experience & CRM

• Partner with internal teams to develop customer segmentation strategies and customer engagement activations.
• Enhance the in-store experience through tailored activations and touchpoints.
• Organize exclusive client events and activations to deepen customer relationships.

Retail & Visual Merchandising Support

• Work closely with retail teams to align marketing efforts with store objectives.
• Support seasonal launches, product promotions, and visual merchandising guidelines.

Budget & Reporting

• Manage marketing budget, ensuring efficient allocation and cost control.
• Prepare monthly reports covering PR coverage, market insights, and strategic recommendations.

Job description

• Plan and develop in collaboration with Local brand management and HQ the annual marketing plan for the brand to meet its sales targets
• Budget management, planning and control.
• Create and Implement Innovative Marketing Plans: Develop cutting-edge strategies that captivate and engage our target audience, ensuring our campaigns speak to the heart of the Saudi market.
• Lead and Oversee Comprehensive Marketing Campaigns: Ensure all initiatives align with our brand message and objectives, delivering excellence in execution by continuously monitoring performance and enhancing our brand desirability.
• Media planning, negotiating rates, booking key positions, prime locations for OOH, achieve optimal media coverage.
• Monitoring and analyzing market trends and provide reports and recommendations to the management.
• Manage PR, events, promotions and activations
• Manage all aspects of print production, creative planning in coordination with brand HQ etc.
• Training of store staff about the marketing initiatives.
• Work closely with RADO headquarters, providing insights and cultural understanding that align with our brand vision and help adapt global strategies to local nuances.
• Drive Visibility: Ensure our media campaigns and PR efforts shine across print, online, and social platforms, all in sync with our business plan to maximize brand awareness engagement and sales
• Develop and Manage PR Activities: Creating impactful narratives that resonate with local audiences and enhance our brand awareness, collaborate with external agencies whenever needed.
• Identify, vet and negotiate best service and rates with external agencies whenever used and control invoices and costs
• Plan and Execute Local Events: Bring our brand to life through exciting local events and point-of-sale activities that engage customers and create memorable experiences.
• Manage the Annual Marketing Budget: Take charge of budget planning and management, cost control, ensuring we meet financial objectives while monitoring all operational details and recommending areas for improvement.
• Collaborate for Business Growth: Partner with the sales team and other departments to ensure alignment and synergy across all functions.

Ihre Aufgaben:

• Aktive Beratung und Betreuung unserer internationalen Kund:innen
• Präsentation und Verkauf der hochwertigen Rado-Kollektion
• Aufbau und Pflege langfristiger Kundenbeziehungen
• Umsetzung von Visual Merchandising-Richtlinien
• Unterstützung bei Lagerverwaltung und Inventur
• Mitwirkung bei Events und Produktneuheiten

Job description

Roles and Responsibilities:

• Prepare sales forecast according to the budget/commercial targets in the country per store and employee.

• Supervise & Implement actions of turnover of sales, operations strategies to maximize growth potential for the retail business.

• Review and manage inventory levels through identification of appropriate product assortment for corporate stores in line with HQ procedures.

• Oversee the sales and operations of the retail locations and implement rules and procedures according to retail guidelines from HQ

• Creates reports to use on a daily business and develop tools for a daily business in the stores and in collaboration with HQ.

• Help to identify new business opportunities for retail division by detecting potential new store locations across the market and to let approve by HQ.

• Responsible to develop a database with existing clients to maintain good business relationships and new ones in collaboration with marketing activities.

• Evaluate competitive challenges for the brand and identify opportunities for growth and profit enhancement.

• Plan and execute local events in a store, promotions and point of sale activities in order to increase sell through levels.

• Assess Sales Supervisor and provide all effort to resolve problems through visit and ensuring effective communication with all team members on the visit.

• Assess team performance and provide constructive feedback to support skill development.

• Informs the Brand Manager of all and every extraordinary or irregular points and elements in the field of his/her responsibility.

Description du poste

Dans ses fonctions, le collaborateur-rice aidera à suppléer le Head of Brand Heritage. Ceci implique qu’il entreprendra principalement les tâches d’inventaires et de digitalisation, afin de rendre accessible le matériel historique, utile au Head of Brand Heritage pour l’élaboration de documentation historique.

• Sous la supervision du Head of Brand Heritage aider à trier les archives intermédiaires
• Sous la supervision du Head of Brand Heritage aider à l’inventorisation des archives historiques (évaluation, classement, conditionnement), selon les normes internationales
• Gestion de la numérisation
• Selon les besoins aider les collaborateurs du musée au traitement et reconditionnement des montres
• Archiver les plans Rado historique