Emplois chez Rado
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RADO Boutique Manager | Collins St
The Role
This marks an exciting new chapter for Rado as we prepare to open our first Australian Retail Boutique this June in Melbourne. The Boutique Manager will play a pivotal role in the successful launch and ongoing operation of this flagship location. You will encompass full accountability for staffing, sales performance, training, inventory control, and cost management, while also leading the client experience. As a key ambassador of the brand within the market, the Boutique Manager is expected to embody the highest standards of professionalism, client service, and sales excellence.
Key Responsibilities
- Conduct team training, orientation, and regular coaching to uphold high customer service standards
- Review operational reports to ensure compliance with company policies and procedures
- Oversee store set-up, processes, and sales team task completion
- Oversee daily security stock counts and inventory management
- Troubleshoot store issues to maintain service, efficiency, and productivity
- Ensure store security and adherence to safety policies and procedures
- Work alongside HR team with hiring and interviewing of new team members
- Manage workforce inductions, scheduling and rosters
- Support staff with escalated client issues
- Motivate staff, set objectives for performance reviews, and identify training needs
- Perform staff performance appraisals and provide ongoing feedback
- Maintain Rado learning and training qualifications
- Lead by example and provide staff continuous coaching to improve selling skills
- Collaborate with Marketing & Communications on event planning
- Be passionate about clientelling and CRM excellence, fostering genuine, long-term relationships with clients and inspiring the team to deliver a personalised luxury experience
Skills and Experience
- Minimum 5 years retail experience in high range/premium sector preferred
- Tertiary qualifications in Business Administration preferred
- Proven retail management experience
- Excellent organisational skills
- Excellent oral and written communication skills
- Highly developed and proven customer service Skills
- Computer literacy skills: Word, Excel
- Numerical and financial acumen
- Effective time management and problem-solving skills
- Team player with energy, drive and enthusiasm
- Luxury watch industry knowledge and experience an advantage
Benefits
- Collaborative and supportive culture
- Generous employee discount across all Swatch Group brands
- Employee referral program with the opportunity to earn a cash reward
- Access to our Employee Assistance Program
- Comprehensive income protection insurance
- Novated leasing opportunities for electric vehicles
- Extensive professional Learning and Development Program
- Complementary loan watch
Sales & Marketing Assistant (maternity cover)
Job description
We are looking for a proactive and organized professional to support our office operations. The ideal candidate will have administrative experience, excellent communication skills, and strong attention to detail. Responsibilities include managing phone reception, data entry, watch management, handling customer calls and orders, and directing customers to the appropriate recipient. This is an exciting opportunity to contribute to a dynamic team and ensure smooth office operations.
Profile
Responsibilities:
Sales
• Support sales activities and related tasks, placing watch orders in the system, running the sales department administration, filing and archiving sales department related documents
• Support in price list preparation and handling in case of changes and additions, making all the necessary steps to adjust the files and communicating them internally and to the retailers’ network via email and posting
Administration & Customer Care
• Follow up on customer calls, respond to their emails and requests
• Prepare trips (booking airplane tickets, car rentals and hotels) and the necessary forms
• Support in collecting and managing the sell-out and reserve data of the points of sale and keeping records of their stock levels
• Handle day-to-day activities such as sales statistics reports, prepare reports to headquarters on a weekly basis (weekly sales report) and provide support on a monthly basis.
• Assist the superior with administrative tasks (calendar management, general correspondence, answering phone calls and taking meeting minutes, etc.).
Marketing
• Follow up on the planning of media advertisements as instructed by the Brand and follow up on relevant agreements throughout the year
• Prepare and deliver materials for advertisements (print, digital, outdoors) in collaboration with the Brand Manager
• Follow up on published materials and press releases
• Prepare a monthly PR report regarding published brand clippings
• Deliver press kits and giveaways once per year to promote the yearly launches
• Distribute material and arrange product photoshoots with media and stylists for magazines, TV series, and movie films.
Point of Sales
• Assist the Brand Manager in organizing events and roadshows at POS, such as promotional activities, GWP, or consumer events
• Stock check of collateral and shop-in-shop materials once per year for maintenance and recycling of out-of-date items
• Shop-in-shop agreements preparation and follow-up with POS
• Training the Staff of POS
• Visit POS for visual merchandising
Professional requirements
- Experience in Sales & Marketing department
- Commercial background
- Degree in Marketing or Business Administration
- Excellent Knowledge of Microsoft Office applications
- Creativity
- Team Spirit
Languages
- Excellent Knowledge of English Language
Brand Sales & Inventory Coordinator
The Role
Reporting to the Brand Manager, the Brand and Retail Coordinator is responsible for supporting the Rado brand strategy across retail, sales analysis, inventory and reporting.
This is a full time opportunity based five days on site in our Richmond Head Office.
- Support administration of incentive and rebate programs, including retailer communications and performance tracking
- Monitor retailer sales, stock levels, and compliance with program requirements
- Manage inventory, including weekly ordering, stock allocation, and backorder releases
- Maintain product data in SAP, including new item setup, pricing validation, and discontinued lines
- Liaise with global HQ and internal teams on product availability, orders, and pricing
- Analyse inventory performance, identifying best-selling and slow-moving products
- Respond to product, pricing, and stock enquiries from internal teams and retail partners
- Prepare and distribute regular reports, including sales, stock, backorders, and forecasts
- Manage Selective Distribution Retail Agreements (SDRA) documentation and ensure retailer compliance requirements are met
- Support retail operations, including SOP updates and boutique coordination
- Support Brand Manager in wholesale order processing and core range management
- Where required support Brand Manager with presentations, administrative tasks, including meetings, stationery, eCommerce updates, and marketing materials
Skills & Experience
- 1-2 years business/sales analytical experience
- Excellent computer literacy skills: Word, PowerPoint, Outlook, SAP
- Advanced Excel Skills
- Tertiary qualification in business-related discipline an advantage
- Excellent organisation, administration and time management skills
- Excellent written and oral communication skills
- Numerical and financial skills
- Excellent attention to detail
- Ability to work autonomously and with as a team player
Company Benefits
- Collaborative and supportive culture
- Generous employee discount across all Swatch Group brands
- Employee referral program with the opportunity to earn a cash reward
- Access to our Employee Assistance Program
- Comprehensive income protection insurance
- Novated leasing opportunities for electric vehicles
- Extensive professional Learning and Development Program
- Beautiful office space with subsidised parking
- Large breakout space with coffee and fresh fruit provided daily
How to Apply
Click APPLY to submit your application.
Brand Executive
Job description
What You'll Be Doing
Administrative & Operational Support
• Manage general enquiries from retailers and travel retail partners,
• Provide day-to-day operational and administrative support to the team.
• Prepare and submit regular reports to Rado HQ and the Service Division.
• Provide support for ad hoc projects.
• Administrative and sales support for new business initiatives and ecommerce platforms.
• Oversee all brand administrative matters.
CRM & Clienteling Support
• Review and clean customer database. Prepare the SMS/eDM flow of
the project
• Monitor, update, and analyse customer data on a regular basis.
• Support the Brand Manager in the development of clienteling and
CRM training materials.
• Create and maintain CRM tracking tools to monitor prospects and new
client follow-ups.
• Assist Marketing Manager in managing gifting initiatives for Focus
Clients, whenever needed.
• Assist in tracking campaign results for Focus Client initiatives,
whenever needed.
Sales Support
• Assist the Brand Manager whenever necessary.
• Maintain and update internal records, including new item creation and updates, pricing uploads, POS openings/closures, POS lists, and contract information.
• Liaise with Rado HQ on stock availability, pricing, trade descriptions,
delivery schedules, watch boxes, instruction manuals, and logistics planning.
• Manage staff purchase orders, staff sales, and stock transfers, including event support.
• Support regular assortment updates, including novelties tracking and shipping summaries.
• Assist the Retail Operations Manager in managing the Hour Passion assortment.
Retail Support
• Conduct stock checks for special customer requests.
• Create purchase orders in CBR for non-auto-replenishment models.
• Assist the Retail Operations Manager to be the assistant trainer for CBR system and providing support to the retail team.
Logistics Support
• Monitor weekly shipments from Rado HQ and coordinate stock
allocation to boutiques.
• Prepare updated stock lists and conduct regular target stock reviews.
• Follow up on back orders, inter-market stock transfers, and stock
returns with Rado HQ.
Marketing Support
• Implement POS visual merchandising materials and printed collaterals in accordance with brand VM guidelines.
• Liaise with HQ VM team and local vendors to ensure timely updates of visual displays.
• Update marketing budget tracking tools on a monthly basis.
• Coordinating with PR agencies to execute marketing activities.
• Assist in marketing campaigns by proposing and planning visual content for social media or advertising, and liaising with HQ to obtain approved assets in the required formats.
• Assist in coordinating with mall marketing team on promotional activities, including in-mall exposure and social media campaigns, whenever needed.
• Support the planning and execution of press and novelties events, covering VM setup, watch consignments, gifting, and logistics.
Customer Service Support
• Manage B2B and B2C customer service hotlines.
• Handle customer enquiries and cases.
• Liaise with customer service technicians and HQs’ technical teams to resolve complex cases.
• Monitor and track lead statuses with retail teams.
Profile
• Bachelor’s degree in Business Administration, Marketing, or a related discipline.
• At least 2 years of relevant experience in brand, sales support, retail operations, or marketing coordination roles.
• Strong administrative, coordination, and reporting skills with high attention to detail.
• Proficient in MS Excel, PowerPoint, and ERP/CRM systems (e.g. SAP, Salesforce); ability to learn new systems quickly.
• Good communication and interpersonal skills, with the ability to work effectively with internal teams, HQ, and retail partners.
• Well-organised, hands-on, and able to manage multiple tasks in a fastpaced environment.
• Proactive team player with a strong sense of responsibility and execution focus.