Rado'da Kariyer

Job description

We are looking for a proactive and hands on Digital & E‑Commerce Project Leader 100% to strengthen our Digital Marketing Services team.

Main tasks:

Digital Project Management

• Act as a digital project leader in charge of digital projects including new e-commerce activations, activation of omnichannel services or implementation of new tools on the website e.g. engraving
• Build and manage project plan & brief technical team via Jira tickets regarding the tasks to be done
• Work closely with technical team and other departments to ensure project deliverables are met on time and within budget
• Manage and track project progress through all stages to ensure successful implementation

E-commerce Operations

• Oversee online sales and product presentation on the corporate e-commerce site, while monitoring key performance indicators (KPIs).
• Define and implement the payment methods strategy and ensure their coverage in all markets.
• Create and maintain a commercial activations calendar, including special occasions and their activation on the website.
• Define and implement e-commerce processes and best-in-class omnichannel purchasing experiences and functionalities (e.g., new payment methods, chat, order management processes, carrier option, packaging, and customer retention) in collaboration with legal, finance, warehouse, and logistics teams.
• Manage external agencies to ensure the delivery of new website functionalities.

Product & Website Merchandising

• Ensure the product catalog is up-to-date and accurately presented by managing the publication of product information from the PIM (Product Information Management) system to Magento. This includes verifying that product managers have completed all necessary information, images, prices, and adding product descriptions before publishing.
• Maintain up-to-date web merchandising by managing alternative products, related products, new products, cross-sells, and upsells.
• Create content briefings and select assets for e-commerce initiatives, such as wrist shots and special occasions like weddings and exclusive launches.

Stellenbeschreibung

Ersatzteillogistik
Sie übernehmen die Verantwortung für die Lebensdauerbestimmung und Preisgestaltung unserer Ersatzteile. Sie sorgen dafür, dass unsere Produkte weltweit verfügbar sind, und pflegen zuverlässig die relevanten ERP-Daten.

Technischer Kundendienst
Sie unterstützen unsere Kunden bei technischen Anfragen, erstellen praxisnahe technische Dokumentationen und bringen Ihr Know-how aktiv in interdisziplinäre Projektteams ein, mit dem Ziel, Prozesse kontinuierlich zu optimieren.

Job description

As a Boutique Consultant, you will be our brand ambassador helping us to drive the following for the success of our brands!

Sales and Customer Experience

• Provide Excellent customer experience and timely, pertinent follow-up for both prospective customers and owners in order to achieve sales targets

• Build strong relationships with customers by offering tailored advice and product recommendations based on their preferences

• Follow sales call with potential customers

• Generate and expand records on customer database

• Upsell, propose products to customer and maintain customer experience.

• Maintain and update the customer database with customer preferences, birthdays, anniversaries, and purchases to create customized shopping experiences for the customers.

• Attend to walk in customers on any watch repair/related enquiries liaising with customer care

• Placing orders for accessories, ensuring stock is up to date and available

• Develop and maintain a high level of sales technique and watchmaking savoir-faire knowledge

Boutique Operations

• Work closely with other team members to ensure a seamless and efficient boutique operation

• Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc. ensuring that products are displayed to a high standard

• Understand and adhere to all operating and security guidelines

• Respect the standard operating procedures in handling all timepieces including the proper maintenance.

Job description

Sales Service

• Provide personalized shopping experience, ensuring each client feels valued and engaged.

• Meeting sales targets by identifying customer needs, recommending suitable products to create meaningful purchases.
• Supporting the Boutique Manager in tracking sales performance and motivating the team to achieve sales goals.

Inventory Management and
Control

• Performs stock and cash count according to the operating procedure.
• Ensure daily banking in of cash and inform Management immediately of discrepancies and perform reconciliation according to instruction.
• Responsible for defective/damaged stock handling.
• Inventory Management applies to cash, warranty cards and GWPs.

Boutique Housekeeping

• Perform CRM and coordinate with Boutique Manager and/or Brand Manager for activities. Ensure all customer data are entered correctly.
• Responsible to execute customer loyalty program/activities.
• Handle customer complaints and report to Management on unusual repairs.
• Oversee walk-in customer repair services and ensure that staff follow up closely on each repair services.
• Guide staff in giving exemplary quality customer service.

Documentation & Reports

• Ensure all sales and stock reports, customers service documents are accurately complied and filed.
• Submits reports of staff attendance, overtime claim in time.
• Ensure that all staff are informed of important messages, emails to ensure a smooth retail operation.