
Вакансии Rado
Rado находится в постоянном поиске новых и экспериментальных идей, а также талантливых людей, готовых воплотить их в жизнь. Заинтересованы? С нетерпением ждем вашей заявки.
eCommerce Coordinator
Job description
E-commerce Coordinator - Rado Brand The Swatch Group (U.S.) is looking for eCommerce Coordinator for the Rado Brand. This role will be responsible for supporting and growing the existing e-commerce sales through marketing, merchandising, and promotional techniques for all online properties. This individual is responsible for implementing and regularly maintaining our E-Commerce initiatives. Major responsibilities include identifying, evaluating, and implementing ongoing improvements to our web site and other online products; working to maximize the potential of our Web site. Candidate should have the ability to employ tactics and strategies to drive e-commerce revenue through website optimization, online/email marketing, search engine/pay-per-click campaigns. This is a full-time onsite position in the Miami, Blue Lagoon area.Profile
Primary Duties and Responsibilities: • Audit and analyze website channels daily to ensure content accuracy, updated information, error-free pages, and proper merchandising across categories. • Manage and implement consistent updates and enhancements to on-site merchandising, aligned with new collection launches, stock availability, price changes, sell-out trends, and UX improvements. • Assist with collection launches across all eCommerce platforms by ensuring timely product uploads, copy updates, and banner rollouts. • Maintain product catalog to offer ongoing updates of product upsells, cross sells and merchandising throughout the website and develop pages and content as needed. • Process and audit daily orders from both our own eCommerce platform and third-party retailers (e.g., Amazon), ensuring accurate processing and delivery. • Maintain updated and accurate online stock levels. • Collaborate with Customer Service and IT teams to support order management. • Support testing and development of new features or enhancements on the e-commerce platform. • Assist with daily Amazon operations, including product launches, merchandising, customer inquiries, audits, and reporting. • Respond to customer inquiries via live chat and email. • Use Google Analytics to prepare monthly reports that identify and analyze trends, sales data, and opportunities to improve the eCommerce experience and forecast future performance. • Generate monthly performance reports using various data sources related to digital and eCommerce activity. • Monitor onsite executions daily to ensure timely updates – Review of the website • Conduct competitive analysis in order to identify trends and opportunities for enhanced eComm experience – Monthly or as needed • Promote collection launches through product uploads, copy, banner updates • Work with chat platform to assist customers through the customer lifecycle • Enforce and maintain Brand standards throughout websites of retailers and national accounts • All other duties assigned by ManagementProfessional requirements
Requirements: • Must have a Bachelor’s Degree required or equivalent training experience required. • 3-5 years’ experience in online sales ore relevant ecommerce experience required • Basic Knowledge of HTML/CSS is required • Experience using a CMS to manage website content (Magento experience is a plus). • Must have an understanding of SEO, Google Ads, Google Analytics, Webmaster tools and e-Commerce Landscape Overall • Must be Microsoft Excel proficiency • Must be Microsoft PowerPoint proficiency • Must be Salesforce proficiency • Must have excellent proofreading and fact-checking skills • Must have excellent interpersonal communication skills • Strong written communication skills required • Knowledge of Company product, watch/jewelry industry is a plus • Self-starter with strong sense of ownership, ability to work autonomously, and navigate/succeed in ambiguity • Understanding of responsive web design and coding. • Basic proficiency with SAP (ERP system) preferred. • Strong creative and conceptual thinking skills. • Social Media experience (Instagram, Facebook & Twitter a plus) • Copywriting is a plus • Adobe Acrobat (Editing/Managing PDF Documents), Adobe Photoshop and Adobe In DesignProduction Planner 100%
Stellenbeschreibung
- Steuerung der Produktionsplanung
- Überprüfung der Termine von Produktionspartnern (intern und extern) durch Verfolgung der Prioritäten
- Koordination zwischen diversen Abteilungen zur Sicherstellung der Verfügbarkeit von Uhren
- Verfügbarkeitsinfoquelle für die Bestellabwicklungs- und Verkaufsabteilung
- Erstellung von Kennzahlen für die Geschäftsleitung und diversen Abteilungen
- Festlegung der Arbeitsprioritäten für die Qualitäts- und Aufbereitungsabteilung
- ERP-Stammdatenpflege
- Verantwortung für die Disposition und Verfügbarkeit von Ersatzteil-Sets
- Stetige Koordination mit Einkauf / Order Processing / Ersatzteillager
Profil
- Effiziente, zuverlässige und lösungsorientierte Arbeitsweise
- Aufgestellte, stressresistente, flexible und initiative Persönlichkeit
- Ausgeprägtes vernetztes Denken und ein Flair für Zahlen
- Hohe Teamfähigkeit
Berufliche Anforderungen
- Abgeschlossene kaufmännische Grundbildung
- Entsprechende Weiterbildung im Bereich Logistik oder Betriebswirtschaft von Vorteil
- Einige Jahre Berufserfahrung in einem ähnlichen Bereich von Vorteil
- Sehr gute Kenntnisse der Anwendungen MS Office, insbesondere Excel, und idealerweise SAP
Sprachen
- Muttersprache Deutsch und/oder Französisch mit sehr guten Kenntnisse der anderen Sprache
- Sehr gute Englischkenntnisse
Motiviert?
Sind Sie motiviert, Teil der Rado-Familie zu werden? Als Arbeitgeber bieten wir ein großartiges Umfeld und Vorteile wie:
- Flexible 40-Stunden-Woche
- Zuschuss zu den Krankenversicherungskosten
- Betriebskantine
- Attraktive Weiterbildungsangebote
- Kostenloser Parkplatz
Dann freuen wir uns auf Ihre Online Bewerbung. Bewerbungen müssen zwingend ein Motivationsschreiben, einen Lebenslauf, Arbeitszeugnisse sowie relevante Diplome und/oder Studiennachweise beinhalten.
Marketing Manager – Rado (5 Months Contract)
Job description
-
Assist Brand Manager in preparing the sales/marketing and communication plans for the country.
-
Budget management both planning and control.
-
Adopt brand’s marketing concept for the country with brand’s worldwide concept.
-
Local adaptation of communication concept for brand with the brand’s worldwide concept.
-
Supervise the merchandising of customers in line with the marketing policy of HQ.
-
Responsible for retail activities (marketing and sales).
-
Responsible for staff training, inventory, sales promotion, sales reporting, advertising and merchandising.
ADVERTISING
-
Update and follow up on all advertising materials from HQ such as the advertising background visual and watches.
-
Respect the rules and layout guidelines according to Brand International, Advertising Department.
-
Communicate with Sales Manager on any advertising news update.
PUBLIC RELATIONS
-
Update PR materials and coordinate with Brand International, Marketing & Communication Department.
-
Send press kits, press release and Rado-related news to PR agency and the media.
-
Prepare and responsible for the products for fashion show and photo shooting via TV and printed media.
-
Regularly meeting with PR agency to evaluate their performance and communicate the requirements needed.
-
Check and evaluate the brand’s PR coverage news on a monthly basis both by self and via PR Clipping submitted by PR agency.
ROAD SHOWS/ EVENTS/SPONSORSHIP/ OTHER ACTIVITIES
-
Collaborate with and support Sales Manager on any in-store promotion campaigns with a retailer.
-
Coordinate with the supplier on the setup of the booths, exhibitions, or necessary settings.
-
Assume a leading role and be liaison with PR agency, an event organizer and related parties for all Rado marketing-related activities and events.
-
Provide all necessary information, PR and advertising materials to the above-mentioned parties to maximize the brand’s image and impact of that particular event.
-
Update Sales Manager on the direction and new designs of Rado props and display materials.
Professional requirements
Qualifications
-
Bachelor's Degree or Master's Degree in Marketing or related field.
-
Minimum 5 years direct experiences in Marketing, Communication and PR & Event.
-
Extensive experience with Google AdWords and Facebook Ads Solutions and how performance /digital marketing work.
-
Ability to deal with a dynamic team and manage multiple projects while maintaining strict attention to details.
-
Strong communication and presentation skills.
-
Good English communication, quantitative and creative skills.
Event Project Leader International 100%
Job description
Reporting to the Head of Communication, you will be responsible for planning, coordinating, and supporting both local and international events. Your role is to ensure every event reflects the brand’s high standards and delivers an exceptional guest experience. Acting as a key liaison from headquarters, you will provide comprehensive support to guarantee seamless execution and uphold consistent brand messaging throughout all events.
Key Responsabilities:
- Coordinate, support, and advise on local and international events, serving as the primary point of contact for all event-related activities, including ambassador VIP events
- Collaborate closely with all relevant departments—such as Digital, Visual Merchandising, Sales, PR, and Communications—to ensure seamless coordination of all event-related activities
- Develop and uphold event guidelines, ensuring their effective implementation throughout all activities.
- Oversee the event approval process, including budget review and concept evaluation
- Conduct post-event analysis and contribute to the development of best practices
- Serve as a liaison for PR-related events when needed
- Coordinate headquarters events with support from the Sales team for selective events
- Assist the Visual Merchandising team in coordinating creative event concepts and ensure their effective execution, with a focus on ATL activities, product launches, and special themes
- Manage the ongoing event marketing calendar and proactively follow up on any missing information
- Gather video and image content from the markets for the annual review video
- Collaborate with the digital team to determine how event assets will be integrated into the social media editorial plan
- Assist in creating a Boutique Activation concept that can be shared with and executed by boutiques in various markets, encompassing both Franchise and Corporate locations
- Coordinate giveaway production for special events upon request, managing the entire process from supplier ordering to referencing, ensuring accurate product declaration and shipping
Profile
- Excellent planning, organization and communication skills
- Proactive team player able to work as part of a team and individually
- A positive and can-do attitude
- Hands-on personality
- Strong project management skills
- Stress resistance skills, ability to multitask and keep tight deadlines
Professional requirements
- Commercial apprenticeship
- Experience in marketing and/or similar field
- Excellent command of Microsoft Office Tools
Languages
- Native French or German
- Excellent written and spoken communication in English, other languages are an asset
Want to join us?
Are you motivated to become part of the Rado family? As an employer we offer a great environment and benefits such as:
- Flexible 40-hours work week
- Participation to the healthcare insurance costs
- Subsidised on-site canteen
- Interesting development plans
- Free parking
We are looking forward to receiving your online application. Applications must include a motivation letter and CV, as well as letters of references and copies of relevant transcripts and/or diplomas.
Customer Care Advisor | Rado & Hamilton
About Hamilton
Hamilton has been an iconic name in precision watchmaking since its founding in Lancaster, Pennsylvania in 1892. Its watches have synchronized the first railroads and furnished the wrists of soldiers, aviators and Hollywood stars, making over 500 appearances on the big screen. Hamilton has been at the forefront of innovations in design, technology and craft by launching the world’s first electric timepiece in 1957 and LED digital watch in 1970. A member of the Swatch Group, the global leader in watch manufacturing and distribution, Hamilton combines its American spirit with true Swiss precision.
The Role
This role is responsible for being the first point of contact for our Rado and Hamilton customers mostly via e-mail. This is a fast paced, multitasking position where no two days are the same. We require a candidate who has excellent communication skills, is passionate about providing high-quality customer service and can act as the voice of the organisation.
This is a part-time, permanent role (25 hours per week) based Monday - Friday in our Richmond Head Office.
- Responsibility for email inbox, customer care hotline and any other channels dedicated to B2C & B2B inquiries
- Provide support and comprehensive information related to after sales services, warranty and post warranty terms, repair’s, estimations, spare parts availabilities and prices
- Ensure all emails and calls are answered in conformity with company standards
- Log and process all customer enquiries ensuring high attention to detail
- Generate order or repair documentation and match with jobs prior to dispatch
- Notify clients about possible delays and updates
- Proactively follow up payment and collection of completed services
- Ensure deadline and response timeframes are respected at all times
- Maintain and update customer database ensuring accurate log of details
- Collaborate and communicate effectively with key stakeholders to assist with efficient query or complaint resolution
Skills & Experience
- People focused individual who enjoys interacting with customers and businesses
- Experience in fast paced customer enquiry or customer service environment mandatory
- Active listener with excellent telephone etiquette
- A work ethic that understands the importance of going above and beyond to satisfy the customer and exceed expectations
- Excellent data entry, communication and organisation skills
- Proficient computer skills, SAP/similar ERP system, Salesforce and Microsoft Office
- Technical knowledge in the watch making or other repair industry is highly beneficial
- Prior experience in customer care, hospitality or retail industry preferred
How to Apply
Please click APPLY to submit your application.