Jobs at Rado

Rado is always on the lookout for new and innovative ideas – and the talent needed to bring them to life. Interested? We look forward to your application.

Digital Marketing Trainee 100%

Switzerland (Bern), Bielstrasse 45, 2543, Lengnau
Domain
Marketing

Job description

Performance and Paid Marketing

  • Organic Social Media
    • Coordinate community management tasks between external agencies, product development, and customer service departments
    • Update the social media calendar in collaboration with the teams
    • Share social media deliverables with markets
    • Upload digital assets across various platforms
    • Provide social media statistics to relevant stakeholders
  • Performance Marketing
    • Build the monthly digital report with the marketing teams
    • Collaborate closely with different teams to ensure sufficient product availability before campaign launches
    • Support 360° marketing (ROI) analysis
    • Collect and analyze competitors' insights and consumer behaviors
    • Assist in data collection and reporting

Website Team Assistance

  • Analytics & Tracking
    • Serve as the point of contact for all analytics and tracking inquiries within the team
    • Drive external agencies in implementing website tracking and maintain up-to-date tracking documentation
    • Provide data analysis and reporting, including monthly e-commerce website performance reports
  • Cookie Banner Implementation (OneTrust)
    • Oversee cookie banner implementation with OneTrust on our websites
    • Optimize cookie banner acceptance and integrate the cookie list
  • User Experience
    • Support website user experience optimization and landing page structure based on tools like ContentSquare and Google Analytics
    • Drive continuous website improvement and create improvement tickets for our development agency
    • Assist with website testing after releases or when testing new functionalities
  • AB Tests
    • Develop and pilot the AB testing roadmap while monitoring key performance indicators (KPIs) such as bounce rate, conversion rate, and add-to-cart rate
    •  
    • Measure performance against expected outcomes, considering the confidence level of the tests

Project Management

  • Manage cross-functional marketing projects in collaboration with other marketing team members

Profile

  • Team player with strong communication and organizational skills
  • Outgoing and personable
  • Flexible and enjoys working in an international environment
  • Hands-on personality with a proactive approach
  • Solution-oriented mindset

Professional requirements

  • Currently pursuing or recently completed bachelor's or master's studies in marketing
  • Proficient in Microsoft Office Suite
  • Previous experience in an international environment is desirable
  • Experience in social media and/or communication is advantageous
  • Knowledge of the watch/luxury industry is a plus
  • Seeking a challenging and growth-oriented position

Languages

  • Fluent in French or German
  • Strong written and spoken English skills
Non Management
Full Time

Want to join us?

Are you motivated to become part of the Rado family? As an employer we offer a great environment and benefits such as:

  • Flexible 40-hours work week
  • Participation to the healthcare insurance costs
  • Subsidised on-site canteen
  • Interesting development plans
  • Free parking

We are looking forward to receiving your online application. Applications must include a motivation letter and CV, as well as letters of references and copies of relevant transcripts and/or diplomas.

Apply

CDI - Vendeur H/F - Rado, Mido, Hamilton - Galeries Lafayette

France (Ile de France), Boulevard Haussmann 40, 75009, Paris
Domain
Ventes

Description du poste

Notre Espace Rado, Mido et Hamilton recrute un Vendeur en CDI 35H .

En tant que Vendeur, vous êtes un véritable ambassadeur des Marques partageant les valeurs et les ambitions. L’Univers de l’horlogerie et l’art de la vente sont également vos leitmotive.

Votre rôle est de contribuez à la croissance du chiffre d’affaires du point de vente et d'offrir une expérience client personnalisée et exceptionnelle.

Vos missions principales seront les suivantes :

  • L’accueil et le conseil clientèle en respectant les codes et l’ADN des marques
  • Le développement du chiffre d’affaires et l’atteinte des objectifs fixés
  • La fidélisation de notre clientèle et l’optimisation du fichier client

La liste n'étant pas exhaustive.

 

Profil

Vous possédez une première expérience en vente et êtes passionné(e) par le secteur de l'Horlogerie-Joaillerie et/ou Luxe.

Dynamique et ayant le goût du challenge, votre communication est excellente.

Vous êtes animé(e) par la culture du résultat, le sens du service et l'esprit d'équipe. 

Vous souhaitez évoluer dans un univers haut de gamme et vous êtes en contact avec une clientèle exigeante.

Compétences requises

Maitrise du Pack-Office, notamment Excel.

Maitrise des techniques de vente.

Langues

Anglais Courant.

Une deuxième langue est un plus.

Non Cadre
Plein temps
Apply

Rado Store Manager (Based in Chiang Mai)

Thailand (Bangkok), 87 Wireless Road, 10330, Bangkok
Domain
Sales

Job description

Sales / Operation

  • Responsible in managing the shop under assignment.
  • Responsible for daily operation of shop from customer service, staff management, stock management, brand present through all merchandising and sales turnover.
  • Conduct daily store check and stock check in-store to ensure a proper brand presence and accuracy.
  • Drive sales on a daily / weekly / monthly basis for the team. Analyzes variance against sales targets and take appropriate actions.
  • Ensure that a store is operated under a clean and favorable experience.
  • Prepare all necessary sales reports (daily and monthly) and stock report (monthly), expense reimbursement, credit card slips submission, etc. to the head office.
  • Efficiently operate the POS system and make sure that all sales transactions (credit card, cash, deposits) correspond to the sales turnover generated on a daily basis.
  • Make sure that all windows are properly displayed. Necessary change should be made to refresh the merchandise.
  • Monitor and review stock level taken into consideration customer needs and trends, and advise retail manager of any suggestion necessary to increase sales.
  • Conduct daily audit of stock management including merchandise receipt, transfer and sales.

Personnel

  • Ensure team is motivated and understands Rado value and mission.
  • Grow and develop boutique team members through the identification of their strengths/weaknesses and develop individual development plans for each team member.
  • Identify and implement ways to empower and inspire his or her team members to surpass the expectations of customers, so as to royalize and build long lasting relationship with them.
  • Be responsible for leading the team with a good discipline and integrity.
  • Collaborate with retail manager to develop an internal training/coaching programs on selling skills, product, related tools, customer service, marketing and competitor.
  • Ensure team is well-groomed and deliver a good experience to the customers.
  • Provide support to retail manager on staff-related issues.

Communication

  • Provide retail manager with reviews and updates on various issues relating to store/staff management matters.
  • Discuss with retail manager on any suggestion relating to issues in order to facilitate improvement in store operation.
  • Obtain prior approval from retail manager of any changes in store operating procedures or tasks deemed necessary.

Marketing and customer relationship management

  • Understand in general all customers’ needs and expectations, and drive the store team members to fulfill these needs and expectations as best as possible.
  • Work with retail manager to develop a customer engagement so as to develop long lasting relationships with key customers, including managing and utilize customer database effectively.
  • Brainstorm and support retail manager on any initiative and implementations on in-store promotions and other CRM program.
  • Set high standard in all aspects of customer service and drive the team to provide excellent services that can surpass customers; expectations. At all times, ensure that service provided is in line with company standards. Proactively work with boutique team (or training team where applicable) to address short-comings in customer service identified through mystery shopper surveys, client feedback or other indicators.
  • Handling customer complaints effectively.

Professional requirements

Qualifications

  • Bachelor’s degree in business administration or a related field.
  • Demonstrates substantial knowledge in luxury retail.
  • Bring over 5 years of managerial experience with a proven track record of effective leading teams.
  • Excellent command of English.
  • Must be a good team player, pleasant, service oriented with good communication skills.
  • Good computer operation
  • Possesses strong interpersonal skills, showcasing leadership qualities.
  • Exhibits a strong customer service mindset and a comprehensive understanding of operational management.

 

Non Management
Full Time
Apply