Online Orders

Is the shopping process secure?

Rado takes great care to ensure your credit card information is safe when placing an order online. For this reason, we require you to re-enter your credit card information for each order. When making a purchase at rado.com/de_ch or at rado.com/fr_ch, all transactions are carried out using SSL 3.0 encryption -- the Internet standard for secure transactions. This ensures that your orders are encrypted when you transmit them to rado.com/de_ch or rado.com/fr_ch. If you have any questions regarding our privacy practices, please call us on +41 32 655 61 21 (Mon–Fri 8-12h & 13h15-17h00) or email us at store.ch@rado.com.

How can I check the status of my order/shipment?

Please call us on +41 32 655 61 21 (Mon–Fri 8-12h & 13h15-17h00) or email us at store.ch@rado.com.

Do you ship to PO Boxes?

We do not ship to PO Boxes. Please note we only ship to Switzerland addresses.

Return and Exchange Policy

Customer satisfaction is our goal. If you are not satisfied with your product, you may return any unworn, undamaged merchandise purchased online from rado.com/de_ch and rado.com/fr_ch by mail within 14 days of delivery for an exchange or full refund of the purchase price. The customer will bear the cost of return shipping. Exchanged items will be shipped free of charge. Shipping & handling fees are non-refundable, except for defective or incorrectly shipped items.

Any watch that fails quality inspection from Customer Service (e.g. scratches, worn, damaged) will be returned to you and no refund will be issued. Watches with rubber straps that are sized (cut) are not returnable or exchangeable.

Items must be returned in their original packaging, including any accessories, extra links, free gifts, or anything else that came with the item.

For more information, please call us on +44 345 899 1962 (Mon–Fri 8-12h & 13h15-17h00) or email us at store.ch@rado.com.

How to make a return / exchange

Please contact us to inform us of your wish to return your watch by calling us on +41 32 655 61 21 (Mon–Fri 8-12h & 13h15-17h00) or by e-mail at store.ch@rado.com. 

We will send you a return label by Swiss Post per email. Please use the return label provided and give the return packaging to your nearest post office.
 

How long does the delivery take?

For order placed by noon Monday to Friday, standard free-of charge shipping will be delivered in 2-3 working days from Monday to Friday. For orders placed by noon Monday to Friday, express shipping (with 15CHF additional charge) will deliver in 2 days, including Saturday.

Pleaes note: Engraving orders will take addition 2 working days.

Do rado.com/de_ch and rado.com/fr_ch ship Internationally?

At this time orders can only be shipped within Switzerland. 

What forms of payment are accepted at rado.com/de_ch and rado.com/fr_ch?

The Rado Swiss Official Online Store accepts PayPal, Visa and MasterCard as forms of payment.

What shipping options are available?

Unless otherwise stated, we offer Post standard shipping free of charge or express delivery for an additional cost of 15 CHF on rado.com/de_ch and rado.com/fr_ch.