Trabajar en Rado

Stellenbeschreibung

Ersatzteillogistik
Sie übernehmen die Verantwortung für die Lebensdauerbestimmung und Preisgestaltung unserer Ersatzteile. Sie sorgen dafür, dass unsere Produkte weltweit verfügbar sind, und pflegen zuverlässig die relevanten ERP-Daten.

Technischer Kundendienst
Sie unterstützen unsere Kunden bei technischen Anfragen, erstellen praxisnahe technische Dokumentationen und bringen Ihr Know-how aktiv in interdisziplinäre Projektteams ein, mit dem Ziel, Prozesse kontinuierlich zu optimieren.

Stellenbeschreibung

• Telefonische und schriftliche Kundenberatung D/F/E/I
• Bedienen der Kunden am Kundendienst-Empfang
• Erfassen von Reparaturen
• Ausstellen und Bearbeiten von Serviceofferten
• Auslösen des Reparaturauftrages nach Freigabe des Kunden
• Bereitstellen der Uhren für den Versand und Erstellen der Rechnungen
• Erstellen der Versandunterlagen für internationalen Paketversand
• Überwachen von offenen Kostenvoranschlägen und Rechnungen mit allfälligem Mahnen
• Auspacken, Erfassen und Fotografieren von Reparaturen
• Verpacken der abgeschlossenen Reparaturen für Postabholung
• Sicherstellen der täglichen Postabholung
• Unterstützen des Customer Care bei Kundenbeschwerden
• Beraten der Servicepartner zu Ersatzteilbestellungen

Job description

Roles and Responsibilities:

Sales & Retail

• To grant objectives achievement in term of turnover and profitability in the stores.
• Preparing Sales forecast according to the budget/commercial targets in the country per store and employee
• Analyse sales and KPI’s in order to maximise the store performance
• Supervise & Implement actions of turnover of sales, operations strategies to maximize growth potential for the retail business.
• Review and manage inventory levels through identification of appropriate product assortment for corporate stores in line with HQ procedures.
• Oversee the sales and operations of the retail locations and implement rules and procedures according to retail guide lines from HQ
• Creates reports to use on a daily business and develop tools for a daily business in the stores and in collaboration with HQ.
• Help to identify new business opportunities for retail division by detecting potential new store locations across the market and to let approve by HQ.
• Responsible to develop a database with existing clients to maintain good business relationships and new ones in collaboration with marketing activities.
• Evaluate competitive challenges for the brand and identify opportunities for growth and profit enhancement.

Marketing, PR, Retail Design

• Plan and execute local events in a store, promotions and point of sale activities in order to increase sell through levels.
• Respecting brand identity, while ensuring that brand image and position were properly maintained in the stores in line with HQ
• Supervises the proper use of merchandising material in line with HQ VM Guidelines in close collaboration with VM.

Human Resources

• Responsible for hiring of the Area Manager, store managers in cooperation with Brand Manager, Human Resource Manager.
• Overview personnel planning
• Provide continuous on site coaching and development opportunities for Area Manager.
• Monitor & improve Area Manager Performance (against business plan & personal objectives) and ensuring corrective action plans in place.
• Assess Sales Supervisor and provide all effort to resolve problems through visit and ensuring effective communication with all team members on the visit.
• First point of contact for Area Manager.

Leadership

• Regularly meeting with Area Manager
• Evaluate weekly market visit reports
• Assess team performance and provide constructive feedback to support skill development.

General responsibilities

• Conduct and prepare Brand meeting report as well as leading the meetings
• Commission preparation for HQ (All POS)
• Informs the Brand Manager of all and every extraordinary or irregular points and elements in the field of his/her responsibility.

Description du poste

Nous recherchons un/e Constructeur/trice passionné/e et motivé/e à rejoindre notre bureau technique dédié à la création de bracelets et de boucles de haute qualité. En tant que Constructeur/trice, vous participerez activement à toutes les étapes de la fabrication des bracelets et de boucles, de la conception à la validation finale, et coordonnerez la partie construction avec les chefs de projet (PM) concernés ainsi que les fournisseurs.

Tâches principales:

• Construction 3D complète des bracelets et boucles
• Elaboration des dossiers de plans et suivi des modifications
• Interprétation du design esthétique pour adaptation en design technique réalisable
• Contrôle des nouvelles constructions des partenaires externes et validation des dossiers de plans
• Collaboration et soutien technique pour les départements Product Management, Achats, QC, Stammdaten, T3, CDNP, fournisseurs
• Aide à la résolution des problèmes techniques
• Respect des délais de production et des objectifs de performance
• Implémentation et utilisation d’un Product Lifecycle Management (PLM)

Job description

• Assist Brand Manager in preparing the sales/marketing and communication plans for the country.

• Budget management both planning and control.

• Adopt brand’s marketing concept for the country with brand’s worldwide concept.

• Local adaptation of communication concept for brand with the brand’s worldwide concept.

• Supervise the merchandising of customers in line with the marketing policy of HQ.

• Responsible for retail activities (marketing and sales).

• Responsible for staff training, inventory, sales promotion, sales reporting, advertising and merchandising.

ADVERTISING

• Update and follow up on all advertising materials from HQ such as the advertising background visual and watches.

• Respect the rules and layout guidelines according to Brand International, Advertising Department.

• Communicate with Sales Manager on any advertising news update.

PUBLIC RELATIONS

• Update PR materials and coordinate with Brand International, Marketing & Communication Department.

• Send press kits, press release and Rado-related news to PR agency and the media.

• Prepare and responsible for the products for fashion show and photo shooting via TV and printed media.

• Regularly meeting with PR agency to evaluate their performance and communicate the requirements needed.

• Check and evaluate the brand’s PR coverage news on a monthly basis both by self and via PR Clipping submitted by PR agency.

ROAD SHOWS/ EVENTS/SPONSORSHIP/ OTHER ACTIVITIES

• Collaborate with and support Sales Manager on any in-store promotion campaigns with a retailer.

• Coordinate with the supplier on the setup of the booths, exhibitions, or necessary settings.

• Assume a leading role and be liaison with PR agency, an event organizer and related parties for all Rado marketing-related activities and events.

• Provide all necessary information, PR and advertising materials to the above-mentioned parties to maximize the brand’s image and impact of that particular event.

• Update Sales Manager on the direction and new designs of Rado props and display materials.