Praca w Rado

Stellenbeschreibung

Ersatzteillogistik
Sie übernehmen die Verantwortung für die Lebensdauerbestimmung und Preisgestaltung unserer Ersatzteile. Sie sorgen dafür, dass unsere Produkte weltweit verfügbar sind, und pflegen zuverlässig die relevanten ERP-Daten.

Technischer Kundendienst
Sie unterstützen unsere Kunden bei technischen Anfragen, erstellen praxisnahe technische Dokumentationen und bringen Ihr Know-how aktiv in interdisziplinäre Projektteams ein, mit dem Ziel, Prozesse kontinuierlich zu optimieren.

Stellenbeschreibung

• Telefonische und schriftliche Kundenberatung D/F/E/I
• Bedienen der Kunden am Kundendienst-Empfang
• Erfassen von Reparaturen
• Ausstellen und Bearbeiten von Serviceofferten
• Auslösen des Reparaturauftrages nach Freigabe des Kunden
• Bereitstellen der Uhren für den Versand und Erstellen der Rechnungen
• Erstellen der Versandunterlagen für internationalen Paketversand
• Überwachen von offenen Kostenvoranschlägen und Rechnungen mit allfälligem Mahnen
• Auspacken, Erfassen und Fotografieren von Reparaturen
• Verpacken der abgeschlossenen Reparaturen für Postabholung
• Sicherstellen der täglichen Postabholung
• Unterstützen des Customer Care bei Kundenbeschwerden
• Beraten der Servicepartner zu Ersatzteilbestellungen

Job description

Roles and Responsibilities:

Sales & Retail

• To grant objectives achievement in term of turnover and profitability in the stores.
• Preparing Sales forecast according to the budget/commercial targets in the country per store and employee
• Analyse sales and KPI’s in order to maximise the store performance
• Supervise & Implement actions of turnover of sales, operations strategies to maximize growth potential for the retail business.
• Review and manage inventory levels through identification of appropriate product assortment for corporate stores in line with HQ procedures.
• Oversee the sales and operations of the retail locations and implement rules and procedures according to retail guide lines from HQ
• Creates reports to use on a daily business and develop tools for a daily business in the stores and in collaboration with HQ.
• Help to identify new business opportunities for retail division by detecting potential new store locations across the market and to let approve by HQ.
• Responsible to develop a database with existing clients to maintain good business relationships and new ones in collaboration with marketing activities.
• Evaluate competitive challenges for the brand and identify opportunities for growth and profit enhancement.

Marketing, PR, Retail Design

• Plan and execute local events in a store, promotions and point of sale activities in order to increase sell through levels.
• Respecting brand identity, while ensuring that brand image and position were properly maintained in the stores in line with HQ
• Supervises the proper use of merchandising material in line with HQ VM Guidelines in close collaboration with VM.

Human Resources

• Responsible for hiring of the Area Manager, store managers in cooperation with Brand Manager, Human Resource Manager.
• Overview personnel planning
• Provide continuous on site coaching and development opportunities for Area Manager.
• Monitor & improve Area Manager Performance (against business plan & personal objectives) and ensuring corrective action plans in place.
• Assess Sales Supervisor and provide all effort to resolve problems through visit and ensuring effective communication with all team members on the visit.
• First point of contact for Area Manager.

Leadership

• Regularly meeting with Area Manager
• Evaluate weekly market visit reports
• Assess team performance and provide constructive feedback to support skill development.

General responsibilities

• Conduct and prepare Brand meeting report as well as leading the meetings
• Commission preparation for HQ (All POS)
• Informs the Brand Manager of all and every extraordinary or irregular points and elements in the field of his/her responsibility.

Description du poste

Nous recherchons un/e Constructeur/trice passionné/e et motivé/e à rejoindre notre bureau technique dédié à la création de bracelets et de boucles de haute qualité. En tant que Constructeur/trice, vous participerez activement à toutes les étapes de la fabrication des bracelets et de boucles, de la conception à la validation finale, et coordonnerez la partie construction avec les chefs de projet (PM) concernés ainsi que les fournisseurs.

Tâches principales:

• Construction 3D complète des bracelets et boucles
• Elaboration des dossiers de plans et suivi des modifications
• Interprétation du design esthétique pour adaptation en design technique réalisable
• Contrôle des nouvelles constructions des partenaires externes et validation des dossiers de plans
• Collaboration et soutien technique pour les départements Product Management, Achats, QC, Stammdaten, T3, CDNP, fournisseurs
• Aide à la résolution des problèmes techniques
• Respect des délais de production et des objectifs de performance
• Implémentation et utilisation d’un Product Lifecycle Management (PLM)

Job description

• Assist Brand Manager in preparing the sales/marketing and communication plans for the country.

• Budget management both planning and control.

• Adopt brand’s marketing concept for the country with brand’s worldwide concept.

• Local adaptation of communication concept for brand with the brand’s worldwide concept.

• Supervise the merchandising of customers in line with the marketing policy of HQ.

• Responsible for retail activities (marketing and sales).

• Responsible for staff training, inventory, sales promotion, sales reporting, advertising and merchandising.

ADVERTISING

• Update and follow up on all advertising materials from HQ such as the advertising background visual and watches.

• Respect the rules and layout guidelines according to Brand International, Advertising Department.

• Communicate with Sales Manager on any advertising news update.

PUBLIC RELATIONS

• Update PR materials and coordinate with Brand International, Marketing & Communication Department.

• Send press kits, press release and Rado-related news to PR agency and the media.

• Prepare and responsible for the products for fashion show and photo shooting via TV and printed media.

• Regularly meeting with PR agency to evaluate their performance and communicate the requirements needed.

• Check and evaluate the brand’s PR coverage news on a monthly basis both by self and via PR Clipping submitted by PR agency.

ROAD SHOWS/ EVENTS/SPONSORSHIP/ OTHER ACTIVITIES

• Collaborate with and support Sales Manager on any in-store promotion campaigns with a retailer.

• Coordinate with the supplier on the setup of the booths, exhibitions, or necessary settings.

• Assume a leading role and be liaison with PR agency, an event organizer and related parties for all Rado marketing-related activities and events.

• Provide all necessary information, PR and advertising materials to the above-mentioned parties to maximize the brand’s image and impact of that particular event.

• Update Sales Manager on the direction and new designs of Rado props and display materials.