Вакансии Rado

Opis stanowiska

• Sprawne prowadzenie codziennych czynności związanych z obsługą klienta (Customer Care) oraz sprzedażą produktów marki Rado w Polsce
• Wsparcie Brand Managera oraz Account Managera w bieżących projektach
• Bezpośredni kontakt z klientami w kwestii zamówień, dostępności, informacji o produkcie, części zamiennych, statusu zgłoszeń serwisowych, jak również komunikacja nt. nowych produktów i aktywności marki
• Odpowiedzialność za funkcjonowanie programów motywacyjnych, zarządzanie materiałami POS
• Wsparcie w organizacji szkoleń oraz odpowiedzialność za rozwój platformy e-learningowej
• Odpowiedzialność za kolekcje zegarków (wyprzedaże, inwentaryzacje)
• Przygotowywanie raportów sprzedażowych, prezentacji, tłumaczeń, analiz oraz innych materiałów zgodnie z potrzebami marki
• Współpraca z dostawcami i innymi działami firmy
• Odbieranie i nadawanie paczek oraz korespondencji marki

Stellenbeschreibung

• Bestimmen der Lebensdauer der Ersatzteile sowie der Uhren
• Sicherstellen der Verfügbarkeit der Ersatzteile
• Verantwortung Lagerbrwirtschaftung
• Überwachen der globalen Versandsituation
• Überwachen der Lagerverfügbarkeit in den Ländern
• Verantwortung der ERP-Daten für den Customer Service
• Sicherstellen der technischen Richtigkeit bei Neulancierungen
• Bestimmen, Überprüfen und Anpassen der Ersatzteilpreise
• Kontinuierliches Verbessern des Service-/Arbeitsprozesses
• Erstellen und Verwalteen der KPI’s
• Bewirtschaften der B2B-Plattform
• Erstellen von technischen Anleitungen
• Key user Teams, SAP sowie MS Office
• Mitarbeit in technischen Arbeitsgruppen

Stellenbeschreibung

• Führen der Debitorenbuchhaltung Schweizermarkt und International
• Bearbeiten von Mahnungen & Betreibungen
• Führen von Korrespondenz mit Kunden
• Pflegen der Kunden-/Debitorenstammdaten
• Verbuchen und Freigeben von manuellen Credit und Debit Notes
• Verbuchen von sämtlichen Bankbewegungen
• Führen der Kasse
• Mitarbeit bei Monats- und Jahresabschlüssen

Job description

The role

As Sales & Marketing Coordinator for the brand Rado BeLux, you are in charge of the several tasks.

Your responsibilities

Sales:

• In collaboration with the Brand Manager, the Account Manager and the Customer Care coordinator, support and maximize the partnership with our wholesale Retailers for all the different subjects linked with sales: orders, Rado collection, merchandising orders, shipments, analysis and sales budget/forecast/reports … in a day to day & monthly basis.
• Work on the different Rado platforms.
• Customer Care back up.
• Collection Management: analysis, novelties introduction, presentations…
• Develop Rado Newsletters in relation to the Rado planning activities.

Marketing:

In line with Rado strategy and with Rado marketing budget, maximize the Rado brand exposure and Rado image for BeLux.

• Marketing plan:
  • In accordance with the Brand Manager and Rado HQ, set-up the marketing plan link with the Rado strategy, budget, targets… in terms of communication, events, PR, point of sales…
  • Responsibility for the analysis, set up and follow-up of the marketing budget (via platforms…).
• Communication:
  • Maximize brand exposure in relation with the budget by print, digital, social media, co-op… in cooperation with the Brand Manager and Rado HQ.
  • Negotiations with the different medias in order to respect the media plan.
  • To give all the support to our Partners vs social media/web site… in order to be in line with our strategy and develop sales.

• PR/Events/Sponsoring plan:
  • Maximize PR coverage in Belux via all medias: proactivity link with the Rado actualities vs collection launches…
  • Events management: organize Rado events, suppliers negotiations, presence on sites, reports…to be creative in line with Rado strategy.

• Point of sales:
  • Analyse and give support to the Retailers in order to have the same image vs physical pos and digital pos.
  • Develop activations, incentives, special windows, trainings, events… for our Retailers.

Our offer:

We are offering you the opportunity to join Rado, a brand renowned for its innovative design where you will benefit from:

• An attractive remuneration package including extra-legal benefits;
• Opportunities to develop within an international company and a world-renowned group, The Swatch Group.

Job description

Roles and Responsibilities:

Sales & Retail

• To grant objectives achievement in term of turnover and profitability in the stores.
• Preparing Sales forecast according to the budget/commercial targets in the country per store and employee
• Analyse sales and KPI’s in order to maximise the store performance
• Supervise & Implement actions of turnover of sales, operations strategies to maximize growth potential for the retail business.
• Review and manage inventory levels through identification of appropriate product assortment for corporate stores in line with HQ procedures.
• Oversee the sales and operations of the retail locations and implement rules and procedures according to retail guide lines from HQ
• Creates reports to use on a daily business and develop tools for a daily business in the stores and in collaboration with HQ.
• Help to identify new business opportunities for retail division by detecting potential new store locations across the market and to let approve by HQ.
• Responsible to develop a database with existing clients to maintain good business relationships and new ones in collaboration with marketing activities.
• Evaluate competitive challenges for the brand and identify opportunities for growth and profit enhancement.

Marketing, PR, Retail Design

• Plan and execute local events in a store, promotions and point of sale activities in order to increase sell through levels.
• Respecting brand identity, while ensuring that brand image and position were properly maintained in the stores in line with HQ
• Supervises the proper use of merchandising material in line with HQ VM Guidelines in close collaboration with VM.

Human Resources

• Responsible for hiring of the Area Manager, store managers in cooperation with Brand Manager, Human Resource Manager.
• Overview personnel planning
• Provide continuous on site coaching and development opportunities for Area Manager.
• Monitor & improve Area Manager Performance (against business plan & personal objectives) and ensuring corrective action plans in place.
• Assess Sales Supervisor and provide all effort to resolve problems through visit and ensuring effective communication with all team members on the visit.
• First point of contact for Area Manager.

Leadership

• Regularly meeting with Area Manager
• Evaluate weekly market visit reports
• Assess team performance and provide constructive feedback to support skill development.

General responsibilities

• Conduct and prepare Brand meeting report as well as leading the meetings
• Commission preparation for HQ (All POS)
• Informs the Brand Manager of all and every extraordinary or irregular points and elements in the field of his/her responsibility.