Job description
What You'll Be Doing
Administrative & Operational Support
• Manage general enquiries from retailers and travel retail partners,
• Provide day-to-day operational and administrative support to the team.
• Prepare and submit regular reports to Rado HQ and the Service Division.
• Provide support for ad hoc projects.
• Administrative and sales support for new business initiatives and ecommerce platforms.
• Oversee all brand administrative matters.
CRM & Clienteling Support
• Review and clean customer database. Prepare the SMS/eDM flow of
the project
• Monitor, update, and analyse customer data on a regular basis.
• Support the Brand Manager in the development of clienteling and
CRM training materials.
• Create and maintain CRM tracking tools to monitor prospects and new
client follow-ups.
• Assist Marketing Manager in managing gifting initiatives for Focus
Clients, whenever needed.
• Assist in tracking campaign results for Focus Client initiatives,
whenever needed.
Sales Support
• Assist the Brand Manager whenever necessary.
• Maintain and update internal records, including new item creation and updates, pricing uploads, POS openings/closures, POS lists, and contract information.
• Liaise with Rado HQ on stock availability, pricing, trade descriptions,
delivery schedules, watch boxes, instruction manuals, and logistics planning.
• Manage staff purchase orders, staff sales, and stock transfers, including event support.
• Support regular assortment updates, including novelties tracking and shipping summaries.
• Assist the Retail Operations Manager in managing the Hour Passion assortment.
Retail Support
• Conduct stock checks for special customer requests.
• Create purchase orders in CBR for non-auto-replenishment models.
• Assist the Retail Operations Manager to be the assistant trainer for CBR system and providing support to the retail team.
Logistics Support
• Monitor weekly shipments from Rado HQ and coordinate stock
allocation to boutiques.
• Prepare updated stock lists and conduct regular target stock reviews.
• Follow up on back orders, inter-market stock transfers, and stock
returns with Rado HQ.
Marketing Support
• Implement POS visual merchandising materials and printed collaterals in accordance with brand VM guidelines.
• Liaise with HQ VM team and local vendors to ensure timely updates of visual displays.
• Update marketing budget tracking tools on a monthly basis.
• Coordinating with PR agencies to execute marketing activities.
• Assist in marketing campaigns by proposing and planning visual content for social media or advertising, and liaising with HQ to obtain approved assets in the required formats.
• Assist in coordinating with mall marketing team on promotional activities, including in-mall exposure and social media campaigns, whenever needed.
• Support the planning and execution of press and novelties events, covering VM setup, watch consignments, gifting, and logistics.
Customer Service Support
• Manage B2B and B2C customer service hotlines.
• Handle customer enquiries and cases.
• Liaise with customer service technicians and HQs’ technical teams to resolve complex cases.
• Monitor and track lead statuses with retail teams.
Profile
• Bachelor’s degree in Business Administration, Marketing, or a related discipline.
• At least 2 years of relevant experience in brand, sales support, retail operations, or marketing coordination roles.
• Strong administrative, coordination, and reporting skills with high attention to detail.
• Proficient in MS Excel, PowerPoint, and ERP/CRM systems (e.g. SAP, Salesforce); ability to learn new systems quickly.
• Good communication and interpersonal skills, with the ability to work effectively with internal teams, HQ, and retail partners.
• Well-organised, hands-on, and able to manage multiple tasks in a fastpaced environment.
• Proactive team player with a strong sense of responsibility and execution focus.
Non Management
Full Time
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