งานที่ RADO

Description du poste

Tâches générales

• Remplacement du VP Procurement
• Participation aux séances stratégiques
• Participation active lors de projets spéciaux
• Participation aux séances du département Product Management pour représenter la partie Achats
• Assurer une collaboration constructive entre les départements Procurement, Technical Procurement et QC

Tâches Supply Chain Manager

• Collaboration dans le développement des nouveaux modèles
• Analyse des coûts
• Responsable de l’approvisionnement des différents composants
• Responsable de l’état de stock des différents composants
• Responsable de la coordination et du suivi des analyses de fin de vie
• Responsable pour les demandes d’offre des différents composants
• Emission des chiffres prévision

Job description

Performance and Paid Marketing

• Organic Social Media
• Coordinate community management tasks between external agencies, product development, and customer service departments
• Update the social media calendar in collaboration with the teams
• Share social media deliverables with markets
• Upload digital assets across various platforms
• Provide social media statistics to relevant stakeholders
• Performance Marketing
• Build the monthly digital report with the marketing teams
• Collaborate closely with different teams to ensure sufficient product availability before campaign launches
• Support 360° marketing (ROI) analysis
• Collect and analyze competitors' insights and consumer behaviors
• Assist in data collection and reporting

Website Team Assistance

• Analytics & Tracking
• Serve as the point of contact for all analytics and tracking inquiries within the team
• Drive external agencies in implementing website tracking and maintain up-to-date tracking documentation
• Provide data analysis and reporting, including monthly e-commerce website performance reports
• Cookie Banner Implementation (OneTrust)
• Oversee cookie banner implementation with OneTrust on our websites
• Optimize cookie banner acceptance and integrate the cookie list
• User Experience
• Support website user experience optimization and landing page structure based on tools like ContentSquare and Google Analytics
• Drive continuous website improvement and create improvement tickets for our development agency
• Assist with website testing after releases or when testing new functionalities
• AB Tests
• Develop and pilot the AB testing roadmap while monitoring key performance indicators (KPIs) such as bounce rate, conversion rate, and add-to-cart rate
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• Measure performance against expected outcomes, considering the confidence level of the tests

Project Management

• Manage cross-functional marketing projects in collaboration with other marketing team members

Description du poste

Notre Espace Rado, Mido et Hamilton recrute un Vendeur en CDI 35H .

En tant que Vendeur, vous êtes un véritable ambassadeur des Marques partageant les valeurs et les ambitions. L’Univers de l’horlogerie et l’art de la vente sont également vos leitmotive.

Votre rôle est de contribuez à la croissance du chiffre d’affaires du point de vente et d'offrir une expérience client personnalisée et exceptionnelle.

Vos missions principales seront les suivantes :

• L’accueil et le conseil clientèle en respectant les codes et l’ADN des marques
• Le développement du chiffre d’affaires et l’atteinte des objectifs fixés
• La fidélisation de notre clientèle et l’optimisation du fichier client

La liste n'étant pas exhaustive.

Job description

Sales / Operation

• Responsible in managing the shop under assignment.
• Responsible for daily operation of shop from customer service, staff management, stock management, brand present through all merchandising and sales turnover.
• Conduct daily store check and stock check in-store to ensure a proper brand presence and accuracy.
• Drive sales on a daily / weekly / monthly basis for the team. Analyzes variance against sales targets and take appropriate actions.
• Ensure that a store is operated under a clean and favorable experience.
• Prepare all necessary sales reports (daily and monthly) and stock report (monthly), expense reimbursement, credit card slips submission, etc. to the head office.
• Efficiently operate the POS system and make sure that all sales transactions (credit card, cash, deposits) correspond to the sales turnover generated on a daily basis.
• Make sure that all windows are properly displayed. Necessary change should be made to refresh the merchandise.
• Monitor and review stock level taken into consideration customer needs and trends, and advise retail manager of any suggestion necessary to increase sales.
• Conduct daily audit of stock management including merchandise receipt, transfer and sales.

Personnel

• Ensure team is motivated and understands Rado value and mission.
• Grow and develop boutique team members through the identification of their strengths/weaknesses and develop individual development plans for each team member.
• Identify and implement ways to empower and inspire his or her team members to surpass the expectations of customers, so as to royalize and build long lasting relationship with them.
• Be responsible for leading the team with a good discipline and integrity.
• Collaborate with retail manager to develop an internal training/coaching programs on selling skills, product, related tools, customer service, marketing and competitor.
• Ensure team is well-groomed and deliver a good experience to the customers.
• Provide support to retail manager on staff-related issues.

Communication

• Provide retail manager with reviews and updates on various issues relating to store/staff management matters.
• Discuss with retail manager on any suggestion relating to issues in order to facilitate improvement in store operation.
• Obtain prior approval from retail manager of any changes in store operating procedures or tasks deemed necessary.

Marketing and customer relationship management

• Understand in general all customers’ needs and expectations, and drive the store team members to fulfill these needs and expectations as best as possible.
• Work with retail manager to develop a customer engagement so as to develop long lasting relationships with key customers, including managing and utilize customer database effectively.
• Brainstorm and support retail manager on any initiative and implementations on in-store promotions and other CRM program.
• Set high standard in all aspects of customer service and drive the team to provide excellent services that can surpass customers; expectations. At all times, ensure that service provided is in line with company standards. Proactively work with boutique team (or training team where applicable) to address short-comings in customer service identified through mystery shopper surveys, client feedback or other indicators.
• Handling customer complaints effectively.