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You may check the status of your order at any time by visiting our website and simply clicking on the My Account > My Order* link on the navigation bar at the top of the screen. You can also contact our Customer Service representative at 1-800-283-7236 (From 8 AM to 6 PM EST Monday through Friday) or by e-mailing us at customerservice.us@rado.com *Please note you must have an established account to view order status. Actual delivery times will vary based on method of shipment chosen and your geographic location.

We apologize, but at this time orders can only be shipped within the Continental United States and Hawaii. We cannot ship items to U.S. territories (Guam, Puerto Rico, Northern Mariana Islands, and U.S. Virgin Islands).

Rado takes great care to ensure your credit card information is safe when placing an order online. Thus, we require you to re-enter your credit card information for each order. When making a purchase at rado.com/en_us, all transactions are done by using SSL 3.0 encryption -- the Internet standard for secure transactions. This ensures that your orders are encrypted when you transmit them to rado.com/en_us. If you have any questions regarding our privacy practices, please call us at 1-800-283-7236 (From 8 AM to 6 PM EST Monday through Friday) or email us on customerservice.us@rado.com

The Rado Online Store accepts PayPal, Visa, MasterCard, American Express and Affirm as forms of payment.

Your Rado® watch is warranted by Rado Watch Co. Ltd. for a period of twenty-four (24) months from the date of purchase under the terms and conditions of this warranty. The international Rado warranty covers material and manufacturing defects existing at the time of delivery of the purchased Rado watch (“defects”). The warranty only comes into force if the warranty certificate is dated, fully and correctly completed, and stamped by an official Rado dealer (“valid warranty certificate”).

All Rado watches come with a two (2) year international warranty.

During the warranty period and by presenting the valid warranty certificate, you will have the right to have any defect repaired free of charge. In the event that repairs will not restore the normal conditions of use of your Rado watch, Rado Watch Co. Ltd. guarantees its replacement by a Rado watch of identical or similar characteristics. The warranty for the replacement watch ends twenty-four (24) months after the date of purchase of the replaced watch.

This manufacturer’s warranty does not cover:

The life of the battery

Normal wear and tear and aging (e.g. alteration of the color and/or material or non-metallic straps and chains, such as leather, textile, rubber)

Any damage on any part of the watch resulting from abnormal/abusive use, lack of care, negligence, accidents (knocks, dents, crushing, broken crystal, etc.), incorrect use of the watch and non-observance of the directions for use provided by Rado Watch Co. Ltd.

The handling of the watch by non-authorized persons (e.g. for battery replacement, services or repairs) or the alteration of the watch from its original condition beyond Rado Watch Co. Ltd.’s control.

All applicable implied warranties, including the implied warranty of merchantability and of fitness for a particular purpose given to you by law, are hereby limited in duration to the duration of this warranty. Under no circumstances will Rado Watch Co. Ltd. be liable for any indirect or consequential damages of any kind. Some states do not allow limitations on how long implied warranties last, or exclusions or limitations of incidental or consequential damages, so exclusions or limitations mentioned may not apply to you. This warranty gives you specific legal rights and you may also have other rights that may vary from state to state.

Rado Watch Co. Ltd.’s obligation is strictly limited to repair or replacement as expressly stated in this limited warranty. Your official Rado dealer carries sole responsibility for any other guarantees.

The Rado Watch Co. Ltd.’s customer service ensures the perfect working order of your Rado watch. If your watch needs maintenance, rely on an official Rado dealer or an authorized Rado Service Center as set forth in the enclosed list: they alone can guarantee service according to Rado Watch Co. Ltd.’s standards.

Rado takes great care to ensure your credit card information is safe when placing an order online. Thus, we require you to re-enter your credit card information for each order. When making a purchase at rado.com/en_us, all transactions are done by using SSL 3.0 encryption -- the Internet standard for secure transactions. This ensures that your orders are encrypted when you transmit them to rado.com/en_us. If you have any questions regarding our privacy practices, please call us at 1-800-283-7236 (From 8 AM to 6 PM EST Monday through Friday) or email us on customerservice.us@rado.com

Find more information here.

Additional links are available for all watches with bracelets. When ordering a watch online from rado.com/en_us, use the "Wrist Size" menu to choose the appropriate bracelet length. There will be no charge for additional links to size a bracelet up to 9.5 inches. Additional links will be charged according to the chart below. For any questions, please contact our Customer Service representative at 1-800-283-7236 (From 8 AM to 6 PM EST Monday through Friday).

Ceramic Links

1 Link: $20 additional charge

2 Links: $40 additional charge

4 Links: $80 additional charge

6 Links: $120 additional charge

Steel Links

1 Link: $10 additional charge

2 Links: $20 additional charge

4 Links: $40 additional charge

6 Links: $60 additional charge

Extended Returns Policy 2020 - Orders purchased between November 2nd and December 31st can be returned until January 15th 2021. Customer satisfaction is our goal. If you are not satisfied with your product, you may return any unworn, undamaged merchandise purchased online from rado.com/en_us by mail within 14 days of delivery for an exchange or full refund of the purchase price. The customer will bear the cost of return shipping. Exchanged items will be shipped free of charge. Shipping & handling fees are non-refundable, except for defective or incorrectly shipped items. Any watch that fails quality inspection from Customer Service (e.g. scratches, worn, damaged) will be returned to you and no refund will be issued. Items must be returned in their original packaging, including any accessories, extra links, free gifts, or anything else that came with the item. For more information please contact Sales Support directly at 1-800-283-7236

Find more information here.

Affirm is a financing alternative to credit cards and other credit-payment products. Affirm offers instant loan decisioning for online purchases to be paid in fixed monthly installments over 3, 6, or 12 months. When checking out with Affirm, you will be redirected to the Affirm website to apply and see the conditions. For more information about Affirm, click Here.

Unless otherwise stated, all shipments are with UPS and delivered Monday through Friday. The following shipping options are available.

2nd Day Shipping (Arrives in 2 business days)

Overnight Shipping (Next business day)

Rush Overnight Delivery: Orders approved Monday through Thursday by 2:00 PM Eastern Standard Time and Friday by 12 PM Eastern Standard will have same day shipment. Orders approved after the aforementioned times will be processed the next business day.

We do not ship to PO Boxes.
Please note we only ship to U.S. addresses (Continental United States and Hawaii.)

SHIPPING ADDRESS DISCLAIMER

Your shipping address is checked by our system for security reasons and to guarantee the best delivery time. Our address verification software package is updated regularly and contains all valid addresses from the United States of America. You will be asked to change your shipping address if this address you enter is not recognized. Should you have any problems with the address validation, please call our Customer Service representative at 1-800-283-7236 (From 8 AM to 6 PM EST Monday through Friday.)

To return an item, please follow the instructions on the back of your packing slip. Please complete the form that came in the box and enclose it with your returned merchandise. The watch must be returned with box, warranty cards, user manual, gifts with purchase (if applicable), and any extra links due to bracelet sizing. In order to expedite your return, you must choose the appropriate reason code for your return on the packing slip. Carefully package merchandise to prevent damage in transit. Ship your return using the return label sent to you on the bottom of the original invoice. If you do not have your packing slip, please contact us at 1-800-283-7236 (From 8 AM to 6 PM EST Monday through Friday) or by emailing customerservice.us@rado.com. We recommend that all returns and exchanges be sent by UPS or FedEx with a valid tracking number attached. We are not responsible for items which are lost, stolen, broken, or damaged during the return process. All refunds will be issued in the form of the original payment. All return documents (packing slip/return labels) are on the outside of the box in a plastic sleeve. Please note: All exchanges must be equal or greater in value to the returned merchandise. If the value of the item(s) that you wish to exchange exceeds the value of your returned item(s), you will be charged the difference. Return Your Package To: Swatch Group (U.S) Inc. C/O – Rado Ecommerce Division 55 Metro Way, Suite 1 Secaucus , NJ 07094 United States of America

Find more information here.